The My Singing Monsters Web Shop allows you to purchase in-game currency packs using a variety of payment options otherwise not available through mobile stores, allowing you to choose the most convenient one for you. The Web Shop will occasionally offer better value per pack, special items, and exclusive deals.

As soon as your purchase is successful, your in-game currency will be credited to your account on your next login. If you are experiencing a delay, close and re-open the game, and make sure your game device is properly connected to the internet.

All Web Shop prices are in USD. While regional pricing is not available, some payment options available at checkout will convert to your local currency at time of transaction.

The My Singing Monsters Web Shop is provided by our partner Xsolla. Xsolla is PCI DSS Level 1 which refers to the highest level of compliance with the Payment Card Industry Data Security Standard. Therefore, all payments made on Web Shop are completely secure.

When your payment is successful, your game account should be credited promptly. If you experience any delays, ensure that your game device is properly connected to the internet or try restarting the game. If you still cannot see the purchase, contact Xsolla Customer Support for assistance.

The purchase of Virtual Currency is final and is not refundable, transferable, or exchangeable under any circumstances, except as otherwise required by applicable law or refund policy of the platform. If you give your Account or payment details to other users, appear to be abusing our policies, or don’t protect your account with authentication, a refund may not be issued. Purchasers must comply with our Terms of Service.